Talk of the Town Award

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Tele Raack LMT  Receives the 2011 Talk of the Town Award    Reno, LV (May 4, 2011): Tele Raack LMT has been named a recipient of the 2011 Customer Satisfaction Award for Excellence in Customer Care, presented by Talk of … Continue reading

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“Alone we can do so little, together we can do so much.” ~Helen Keller

 After being a customer at a local restaurant named Sardina’s for some time, I was made aware of a very special program that the owners extend to members of our community.  Sardina’s Community Café is a volunteer effort to provide meals and respite services to people in our community who are in need. Through their partnership with Reno Gospel Mission, the Café puts on a lunch one Sunday each month to cook, serve and dine with homeless, needy and recovering substance abusers from our area. 

Social media (Twitter and Facebook) have made it possible for me to meet other members of my community that I would not have otherwise known, but am now fortunate to call my friends.  We’ve had meetings and interactions over time, that have helped me get to know a handful in particular that I knew I could count on to be there when I asked if they would be interested in coming together  for this very worthy cause that Sardina’s so generously  supports. 

I am very thankful for the to the following individuals  for giving of their time, support and love along with me at Sardina’s Community Café on a special Sunday in January 2011:

 Brad Brighton works diligently to help promote local businesses and bring awareness to how we can all help each other especially given today’s economic situation.  He is a liason between local business, gaming and tourism via PlayerSpot and also by utilizing “social gifting” via an application called “It’s on Me”

Christine Adams is a single mother who recently earned her MBA and runs her own marketing/advertising firm, Dream a Little Dream,  Even with those responsibilities, she finds ways to serve.  Just as one example, she and her son often take blankets and food to the homeless.

Eric Johnson has his own computer repair/service business which he named Credo Computers in line with his vision of helping others along the way offering fair, affordable service and “Paying I.T. Forward™”  using support from his regular business and residential customers to help those in need, including Seniors/Disabled/Veterans/Non-Profits.

Clint Jolly is well known for his culinary expertise.  It would seem that this would be why I asked if he would join us for the food preparation task, but it was his caring and warmth that made him come to mind.  Clint is busy running his catering company, Great Thyme, and also received recognition as Mentor of the Year from the Nevada Restaurant Association for working with the high school culinary programs, yet still found the time to be part of our team.

Thank You All and Thank You Sardina’s!

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The Gift of Being Heard

This morning I read a blog post by Mitch Mitchell: The Lost Art Of Negotiation, Part One

I believe that we all have a need to be heard and have our views validated. This applies in all areas of our lives, be it business or personal. It doesn’t mean we have to agree but at least show respect for each other. One of my daughters, who is engaged to be married, recently told me about a conversation she had with her fiance to discuss some issues that they were having. They agreed to allow the other the courtesy of sharing their views and feelings without interruption. She said the result was immediate, as they were better able to understand the other’s side and motivation behind certain behaviors and actions. They were also able to laugh with each other during the process and decided to make it a weekly goal to make time to have similar oppotunities for giving each other the gift of being heard.

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In a post on his blog entitled “With Honor” , Dr. Bret L. Simmons, has put focus on the meaning of honor. He also invites us to give serious thought to what it means to behave with honor.  I have tended to use the word honor more to describe how I feel in a particular situation (honored) rather than the way one conducts themselves (honorably), although it seems an equally if not more appropriate expression of what honor is.  I was very moved by a comment left in response to Dr. Simmons’ blog post, by Debra, with the following description:

“To honor someone was to regard him/her as amounting to something, esteemed, valuable, precious.”

This speaks so highly to the intent with which I perform my work.  I consider it an honor and a privilege to have the trust placed in me by the clients and patients that I see. In turn , that allows me the opportunity to treat them with honor through my work with massage/touch that encompasses a wholistic approach of touching mind, body and spirit that is summed up in my mission statement:

“Dedicated to promoting soothing relief and comfort in a nurturing and therapeutic manner by providing massage therapy that respects the integrity and well being of the individual.”

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Five Laws of Stratospheric Success, from The Go-Giver by Bob Burg and John David Mann

These Five Laws of Stratospheric Success, from The Go-Giver by Bob Burg and John David Mann, speak to who I am and I aspire to make them the foundation by which I conduct my business:

1) The Law of Value: Your true worth is determined by how much more you give in value than you take in payment.

2) The Law of Compensation: Your income is determined by how many people you serve and how well you serve them.

3) The Law of Influence: Your influence is determined by how abundantly you place other people’s interests first.

4) The Law of Authenticity: The most valuable gift you have to offer is yourself.

5) The Law of Receptivity: The key to effective giving is to stay open to receiving.

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Client Appreciation + Value = Satisfied Clients

In addition to training and a clear business plan, the key for growing my new massage therapy business has been connecting with people and networking via social media as well as by joining and attending networking groups and events.  While acquiring new clients is obviously important, I have been focusing on taking care of my existing clients by offering them the best value possible and showing customer appreciation in various ways. Some of those include continuing to give my introductory rate on an ongoing basis to anyone who reschedules at the time of their appointment. Another is a free massage after 10 paid massages and/or referral combination.  For clients that see me weekly, bi-monthly or monthly this adds up fast, and it always feels great to be able to say, “This one is on me!”  Occasionally, someone’s schedule may mean meeting them earlier or later than regular hours or on a weekend, clients appreciate when you are willing to go the extra mile to accommodate them.  As a result, I am getting repeat business, referrals, purchases of gifts certificates and most important, ~ Satisfied Clients!

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